Troubleshooting

Finding yourself stuck or need help with something that's not working the way it should? Look no further.

Mike Warner avatar Jason Joven avatar Sung Cho avatar
13 articles in this collection
Written by Mike Warner, Jason Joven, and Sung Cho

Apple Music playlist tracking for all territories

How to track an Apple Music playlist in all countries
Mike Warner avatar
Written by Mike Warner
Updated over a week ago

Why does a chart repeat a statistic for a few days?

Short flat lines in a chart, etc.
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Written by Jason Joven
Updated over a week ago

Spotify follower numbers different on Chartmetric

Does the total number of followers look different on Chartmetric
Mike Warner avatar
Written by Mike Warner
Updated over a week ago

Where are my Spotify monthly listeners?

What to do if monthly listeners disappear from your page?
Mike Warner avatar
Written by Mike Warner
Updated over a week ago

New album isn't linked to an artist

Mike Warner avatar
Written by Mike Warner
Updated over a week ago

Duplicate artist pages

How to merge duplicate artist pages.
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Written by Mike Warner
Updated over a week ago

How to update the Artist description

Updating your Artist description on Chartmetric
Mike Warner avatar
Written by Mike Warner
Updated over a week ago

Youtube subscriber count appears as zero, even though I added the correct URL. Why is that?

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Written by Sung Cho
Updated over a week ago

I cannot log in. What should I do?

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Written by Sung Cho
Updated over a week ago

I've been added to a playlist but I don't see it in Chartmetric?

How to add a new playlist to Chartmetric
Mike Warner avatar
Written by Mike Warner
Updated over a week ago

I've changed my Artist name, can you update it?

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Written by Mike Warner
Updated over a week ago

I cannot edit my artists’ social media links. Can you help me with that?

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Written by Mike Warner
Updated over a week ago

Some stats on my artist are outdated. How do I get the latest data?

Sung Cho avatar
Written by Sung Cho
Updated over a week ago